Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Vault Forensics LLC ("Vault Forensics", "we", "us", or "our"), a limited liability company registered in the United States.

By accessing our website, contacting us for a consultation, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Vault Forensics provides digital asset recovery consulting services, including but not limited to:

• Cryptocurrency wallet and private key recovery consulting
• Email, social media, and online account recovery assistance
• Cloud storage account recovery
• Hard drive and digital device data recovery assessment
• NFT wallet and digital collectible access recovery
• Business domain, hosting, and workspace account recovery
• General digital asset recovery consulting and advisory

All services are provided as consulting and technical assistance. We work through lawful means, utilising forensic methods, official platform recovery channels, and industry-recognised recovery techniques.

Vault Forensics is not a financial institution, law firm, or law enforcement agency. We do not provide legal advice, financial advice, or legal representation. For legal matters, please consult a qualified attorney.

Prior to commencing any paid recovery work, we will provide you with an honest assessment of the likelihood of recovery based on the information available. This assessment represents our professional opinion and is not a guarantee or warranty of any kind.

Testimonials, case studies, or statistics on our website represent past results in specific circumstances and are not indicative of future results. Each case is unique. Past performance is not a guarantee of future performance.

If a recovery attempt is unsuccessful, fees charged will be in accordance with our stated reduced-fee structure for unsuccessful cases, which will be communicated and agreed in writing before work commences. The consultation and assessment are always provided at no charge.

By engaging our services, you represent and warrant that:

• You are at least 18 years of age (or the age of majority in your jurisdiction)
• You are the lawful owner of the digital asset(s) you are seeking to recover, or you are authorised by the lawful owner to engage these services on their behalf
• The digital asset(s) were not obtained through theft, fraud, or any unlawful means
• Your engagement of our services does not violate any applicable laws, regulations, or third-party rights
• All information you provide to us is accurate and complete to the best of your knowledge

We reserve the right to request proof of ownership or identity at any stage of the engagement. Provision of false information or misrepresentation of ownership is grounds for immediate termination of services without refund and may be reported to relevant authorities.

We do not accept cases involving stolen, fraudulently obtained, or otherwise illegally held assets. We cooperate with law enforcement where legally required.

Initial consultation: Free of charge, with no obligation.

Case assessment: Free of charge, conducted before any commitment is required.

Recovery service fees: Quoted on a case-by-case basis, disclosed in a written Service Agreement before work commences. Fees vary based on:

• Asset type and platform complexity
• Amount of information available
• Estimated time and resources required
• Asset value (for percentage-based arrangements on high-value crypto cases)

Unsuccessful recovery: If we are unable to recover your asset, the fee charged will be significantly reduced compared to the successful recovery fee. The exact reduced fee will be specified in your Service Agreement before work begins.

Payment terms: Payment terms will be specified in your individual Service Agreement. We accept major credit/debit cards, bank transfer, and in some cases, cryptocurrency. All payments are processed securely.

Refunds: Fees paid for completed work (whether successful or not) are generally non-refundable as they compensate for specialist time and resources applied. Any exceptions will be specified in the Service Agreement.

To enable us to provide our services effectively, you agree to:

• Provide accurate, complete, and truthful information relevant to your case
• Respond promptly to our requests for additional information or clarification
• Confirm your identity and ownership as reasonably requested
• Not share case-sensitive information with third parties during the engagement
• Not simultaneously engage other recovery services for the same asset without notifying us
• Comply with all applicable laws in connection with your use of our services
• Promptly change credentials and secure your assets following a successful recovery

Failure to fulfil these obligations may impair our ability to perform recovery services and does not relieve you of payment obligations for work already commenced.

We treat all case information as strictly confidential. We will not disclose your identity, case details, or any information shared with us to third parties, except as described in our Privacy Policy or as required by law.

For clients requiring a formal Non-Disclosure Agreement (NDA) prior to sharing sensitive case information, we are happy to sign one. Please request this during your initial contact.

You agree to keep confidential any proprietary methodologies, processes, or technical information disclosed to you by Vault Forensics in the course of providing services.

To the maximum extent permitted by applicable law:

• Our total liability to you for any claim arising out of or in connection with our services shall not exceed the total fees paid by you to us in the preceding 12 months
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity
• We are not liable for failures resulting from inaccurate or incomplete information provided by you
• We are not liable for decisions made by third-party platforms (e.g., social media companies, email providers) in response to recovery requests made on your behalf
• We are not liable for any losses arising from your failure to secure your assets following a successful recovery

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You may not use our services to:

• Recover assets that you do not lawfully own or have authority over
• Circumvent security systems for unauthorised access to accounts or assets belonging to others
• Engage in money laundering, fraud, or any financial crime
• Violate any applicable local, national, or international law or regulation
• Harass, harm, or interfere with any individual or organisation
• Misrepresent your identity or relationship to any digital asset

We reserve the right to refuse, suspend, or terminate services at any time if we reasonably suspect any prohibited use. We cooperate with law enforcement authorities where legally required.

All content on our website — including text, design, graphics, logos, and methodologies — is the property of Vault Forensics LLC or its licensors and is protected by applicable intellectual property laws.

Nothing in these Terms grants you any right to use our trademarks, trade names, or proprietary recovery methodologies. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

By you: You may terminate our engagement at any time by written notice. Fees for work already completed or materially commenced at the time of termination remain due and payable.

By us: We may terminate our engagement with you immediately, without liability, if:

• You breach any material provision of these Terms
• We discover misrepresentation of ownership or other material facts
• Continuing the engagement would require us to act unlawfully
• You fail to provide reasonably requested information or payment

Upon termination, all confidentiality obligations survive, and any unpaid fees for work performed remain due. Sections 3, 7, 8, 10, 12 of these Terms survive termination.

These Terms and any dispute arising out of or in connection with our services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Informal resolution: Before initiating any formal dispute process, you agree to first contact us in good faith to attempt to resolve the dispute informally. Most concerns can be resolved quickly — please contact us at legal@vaultforensics.com.

Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Class action waivers apply — you agree to resolve disputes individually, not as a class.

Exception: Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

For questions about these Terms of Service, or to raise any legal concerns:

These Terms of Service were last updated January 1, 2024. Vault Forensics LLC reserves all rights not expressly granted herein.